This is Part II of a special post by guest blogger Kevin Rains owner of Center City Collision in Cincinnati, Ohio and founder of Body Shop 2.0 (bodyshopmarketingplan.com). “Let everyone be quick to listen, slow to speak, and slow to anger.” I am convinced there’s a whole universe worth of strategy in that ancient saying.…

What is the most valuable commodity we have at our disposal?  Time.  We can’t pause it, rewind it, or get more of it each day.  Once it’s gone, it’s gone.  We value our time and get annoyed when we lose it, especially through no fault of our own.  How do we feel when someone wastes…

Commercials.  I bet more than half of the viewing audience for the Super Bowl watched to see the highly anticipated commercials.  And of these, usually a few stand out from the rest.  They are the commercials that create emotion within us – the primary emotion being laughter.  So funny, in fact, that we will watch…

No matter what business event I am at, inevitably the topic of social media comes up.  It’s usually me asking someone about connecting on LinkedIn.  In most cases the answer is “Sure!  That would be great!”  But, I am still surprised at the number of people who respond with something like “I really don’t use…

What is customer service?  Is it standing at a counter while the clerk takes their time to acknowledge your presence? Is it calling a vendor multiple times and getting a different answer each time you speak with a representative?  What about waiting for the return phone call from a business that never happens? We have…

How many times while watching television have you muted or fast-forwarded through commercials?  In business conversations, how many times while speaking with someone has your mind drifted away, completely tuning out what that person is saying?  When we do this we are essentially saying “So what?” Now, let’s reverse it.  While you are talking with…

Recently we hosted a Blogging Seminar as part of a series on Social Media.  As the group was brainstorming ideas for future blogs, a question was asked about certain fields of business who cannot use Social Media to promote their line of work.  What can be done in this situation? For whatever reason, people may…

I think it’s safe to say that everyone is familiar with the rules of social etiquette: Always say please and thank you. Make eye contact with those you are speaking with. Shake hands when you meet someone. Call if you will be late. Make introductions. Don’t talk with your mouth full. Place your napkin on…