Desperate, But Not Serious

Have you ever been at a networking event and noticed the person who is trying just a bit too hard to make a connection (i.e. sale)?  They may do things like: promptly give you their business card right at the introduction talk, and talk, and talk about themselves and their business hover near you the…

Listen Up

Do you listen or do you hear?  I ask because there is a big difference between the two. While dining with some very good friends, our conversation turned to resolutions, in honor of the impending new year.  At first the responses around the table were rather typical, but then someone made an interesting comment.  He…

A Time To Reflect

Reflection.  There must come a time in every business where energy is spent assessing the year, whether it is coming to an end or only just the beginning.  While it may seem like there isn’t time for it or it’s the last thing you want to do, life has an interesting way of forcing the…

Why Diversify?

I read an interesting column in the Business section of the Enquirer last weekend.  It caught my eye because the title boldly proclaimed that cold calls and sales reps are still a necessity in the B2B world.  The writer stated that the era of “Mad Men” is still alive and well today in terms of…

Timing Is Everything

We all know the value we place on our personal calendar.  It reminds us of birthdays, anniversaries, holidays, parties, doctor appointments…the list could go on and on.  For our professional lives, we use it to keep track of meetings, appointments, networking events, luncheons, installations, reports, and deadlines.  But, did you know that there is another…

Value

It’s easy to get caught up in the financial realities of our jobs: revenue goals, profit margins, quotas, pipelines.  But at the end of the day, we need to ask ourselves, “What is the common denominator of all these?”  The answer?  People. It’s essentially people that build your revenue goals, profit, quotas, and pipelines.  The…

Being Visible

You just never know where and when an opportunity will present itself, do you?  In business, opportunity could be lurking anywhere.  And to be successful, you always need to be prepared for it. More often than not, potential customers are quite happy with who they are currently doing business with, and many times it may…

Turning Customer Dissatisfaction Into Satisfaction

No one likes to admit it, but we all encounter obstacles when striving for customer satisfaction. Any of number of things can go wrong: messages that aren’t received back orders inacurrate order information missed completion date miscalculated estimate a negative review posted on Facebook Whatever it may be it’s important to remember that you are…