Who Are You Targeting?

It still surprises me when I hear the answer “anyone” when someone is asked about who their ideal customer is.  To me, it sounds like they really don’t know who that “anyone” really is. In today’s highly competitive market, with the ability to reach countless individuals on social media outlets like Facebook, Twitter, or LinkedIn,…

Choosing the Right People

If you were training to run a marathon would you train with those who are preparing for only a half marathon?  If you were watching your weight would you go to an all you can eat buffet?  If you wanted to ace an exam, would you go out for happy hour the night before? Many…

Brand Yourself

I feel like a broken record sometimes when I talk with my children.  Constantly repeating myself, hoping that sooner or later the message will sink in.  One of the common themes of these “talks” involves how they brand themselves in the circles that they travel, whether it’s at school, in sports, volunteering, or babysitting.  It…

The Right Tools

How many of you reading this can say that you have the perfect presentation at your fingertips, or that you have that ideal piece of literature in you portfolio to help you communicate with your customer exactly what it is that you do?  If you find that you don’t have those tools at your disposal…

Level the Playing Field

On the surface it would seem that small business could not possibly compete with big business in term of marketing themselves. Fortunately, the arrival of social media has played a significant role in leveling the playing field.  Now, small businesses can achieve the same reach with their target audience and fully engage them even though…

Turning Customer Dissatisfaction Into Satisfaction

No one likes to admit it, but we all encounter obstacles when striving for customer satisfaction. Any of number of things can go wrong: messages that aren’t received back orders inacurrate order information missed completion date miscalculated estimate a negative review posted on Facebook Whatever it may be it’s important to remember that you are…

Marketing Culture

While driving home from our family reunion this summer we stopped for a bite to eat at a Chick-Fil-A.  I noticed the line of cars in the drive-thru and the number of cars parked in the lot. My initial reaction was “oh no, maybe we should find another restaurant.”  I’m glad that we didn’t. Not…

Lead vs. Referral

Lead.  Referral. At first glance, these two words might appear to mean the same thing to a business professional. However, they have two very different meanings entirely.  According to Wikipedia a lead is defined as:  “generic” for example “they come from lead generation processes such as trade shows, direct marketing, advertising, internet marketing, cold calling,…

Marketing Research for Small Business

You might be wondering how and why a small business like yours would even consider marketing research.  But small business can do effective marketing research.  Granted it won’t be as elaborate and thorough as what the marketing research firms can do, but a little can go a long way, and it needn’t cost a lot…

Search Engine Optimization

When it comes to Search Engine Optimization, or SEO, the content that is contained within your website is critical to your target audience finding you.  Without the right content, the key words and phrases that are used to search for you will lead them to your competitor, not you.  However, having the right key words…