The Right Tools

How many of you reading this can say that you have the perfect presentation at your fingertips, or that you have that ideal piece of literature in you portfolio to help you communicate with your customer exactly what it is that you do?  If you find that you don’t have those tools at your disposal…

Level the Playing Field

On the surface it would seem that small business could not possibly compete with big business in term of marketing themselves. Fortunately, the arrival of social media has played a significant role in leveling the playing field.  Now, small businesses can achieve the same reach with their target audience and fully engage them even though…

Turning Customer Dissatisfaction Into Satisfaction

No one likes to admit it, but we all encounter obstacles when striving for customer satisfaction. Any of number of things can go wrong: messages that aren’t received back orders inacurrate order information missed completion date miscalculated estimate a negative review posted on Facebook Whatever it may be it’s important to remember that you are…

Marketing Culture

While driving home from our family reunion this summer we stopped for a bite to eat at a Chick-Fil-A.  I noticed the line of cars in the drive-thru and the number of cars parked in the lot. My initial reaction was “oh no, maybe we should find another restaurant.”  I’m glad that we didn’t. Not…

Lead vs. Referral

Lead.  Referral. At first glance, these two words might appear to mean the same thing to a business professional. However, they have two very different meanings entirely.  According to Wikipedia a lead is defined as:  “generic” for example “they come from lead generation processes such as trade shows, direct marketing, advertising, internet marketing, cold calling,…

Marketing Research for Small Business

You might be wondering how and why a small business like yours would even consider marketing research.  But small business can do effective marketing research.  Granted it won’t be as elaborate and thorough as what the marketing research firms can do, but a little can go a long way, and it needn’t cost a lot…

Search Engine Optimization

When it comes to Search Engine Optimization, or SEO, the content that is contained within your website is critical to your target audience finding you.  Without the right content, the key words and phrases that are used to search for you will lead them to your competitor, not you.  However, having the right key words…

And the Winner Is…

Chambers Business Publications Trade Journals Colleges & Universities Better Business Bureau Newspapers Have you ever noticed the number of professional and business awards that are looking for nominations each and every year?  Pick up any business or trade publication and chances are you will find one.  This is a fantastic opportunity to give recognition to…

One Word

  One word.  Could you pick one word that accurately reflects your company’s brand? Recently, at my weekly BNI meeting, our Education Coordinator presented that question to each of us around the room after reading an excerpt from a book on marketing.  Essentially, a company is successful at branding themselves when the word that is…

Inbound vs. Outbound

With all the options available to business today to market themselves, it’s important to remember that not all options are created equal, especially if faced with a budget.  A trend that is quickly gaining momentum is inbound marketing.  Inbound marketing is advertising but through your own efforts.  Examples include: writing blogs podcasts enewsletters video whitepaper…