Own It

Part of any successful networking strategy includes a membership to various groups like a Chamber of Commerce, BNI, BizWomen, TBN, Rotary, and Kiwanis.  All are credible organizations with wonderful benefits for its members and that is why people are drawn to them. However, in order to successfully build your book of business within the framework…

Through Your Customer’s Eyes

How do you feel when you receive poor service?  Whether while patronizing a fast food restaurant, the dry cleaner, sporting venue, or car dealership.  Do any of these feelings pop into your mind: disappointment frustration anger dissatisfaction Now, depending on the size of your purchase, would it be safe to assume that your level these…

A Love-Hate Relationship With Social Media

With all the hype that surrounds social media, I have found that there is a relatively large segment of the business professional population that is resistant to embracing this huge trend. The age of this group tends to be over the age of 40, but I am also meeting an increasing number of younger professionals…

Handle With Care

Have you ever heard the saying “It’s not what you say, it’s how you say it?”  Or how about “Your perception is your reality?”  Both really say the same thing but in a different way.  No matter what your intent is, how your message is “heard” or “viewed” is the actual reality.  It doesn’t matter…

Person To Person

No matter what the size of a company, it’s success depends on people.  Whether it has 500 employees or only one, or if we are talking about B2B or B2C industries, it still revolves around people.  People who make decisions, have opinions and needs, concerns, deadlines, and goals. People who embody the brand of a…

Two Clicks

I received an email recently from a business acquaintance looking for some information.  He was frustrated because he went to the organization’s website and was unable to locate the answer to his question.  He said, “I’m sure it is there somewhere online but if two clicks don’t get me there I tend to move on.”…

Temptation

“A desire to do something, especially something wrong or unwise.” The worst kind of temptation we can fall prey to is the most subtle kind.  The type that without even fully realizing it, you have made the wrong or unwise choice.  In our professional lives this is a common reality that can be avoided if…

Failure Is an Option

Raise your hand if you like to fail.  Probably not a single hand went up if I had to bet. Failure is not enjoyable nor desired, but it can always be an option.  While we know that to be true, what we may not believe is that failure can actually be a positive option if…

Desperate, But Not Serious

Have you ever been at a networking event and noticed the person who is trying just a bit too hard to make a connection (i.e. sale)?  They may do things like: promptly give you their business card right at the introduction talk, and talk, and talk about themselves and their business hover near you the…

Learning from the Best

If you were given the opportunity to learn from the best, without any cost to you, would you take it?  Whether it’s your profession, your hobby, or your sport of choice, chances are you would say “Absolutely!”  Who in their right mind, you might ask, would say “no thanks?” You obviously picked the profession you…